Corporate Modules

Module 8: Retail Selling & Customer Service Skill (1 days)

Topic 1: Effective Selling & Retailing Skill
  • Setting Standard Operations Procedure (SOP)
  • Learn the professional ways to greet & serve your customers
  • Learn the way to poise, walk & talk in elegance & impeccable manners
  • Identify postures, gestures & habits that limit their power & learn ways to overcome them
  • 7 steps to sell & close sales (role play by using sales script)
  • The verbal communications skill to handle customers (The "Dos" & "Don'ts")
  • How to handle sales with grace & ways to handle rejection
  • Handling clients complaints & emotion wisely (role play)
Topic 2: Customer Service Etiquette
  • How to identify & communicate with different types of customers
  • Mindset training to understand what is customer service imperative (people/product/environment)
  • Identify the customers behaviour (DISC)
  • How to talk to build instant rapport before selling
  • How to provide value added service to win customer heart

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